When we first unwrapped the toy, I took a block out of the little backpack on the toy's back and placed it in the toy's hand, but I could not get the toy to respond. I thought it was broken.
some study, my wife noticed a tag near the toy's
tail. See photo below. Once the tag was
removed, the toy worked fine. The
problem was that the tag wasn't easy to discover.
I can imagine that other customers, not seeing
the tag, might return the toy to the store
or call customer service, incurring
unnecessary costs for the toy manufacturer.
A less costly solution might be to place
a sticker with an instruction like
"To start, remove the tag near the tail" in a location where
the customer is apt to look.
Copyright © Michael J. Darnell 1996-2010. All rights reserved.